AI & security research Sydney, Australia
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Work history

Rapid IT Support, Rockdale NSW

Technical Support Specialist

Jan 2025 to Jan 2026

  • Managed user access, permissions and account security across Active Directory, Azure AD and Microsoft 365.
  • Resolved 5 to 10 tickets a day by phone, email, remote and onsite support, working to SLAs in Kaseya and ServiceNow.
  • Handled onboarding, offboarding, backups and VPN access, and wrote knowledge base articles to cut repeat tickets.

Brasserie Bread, Botany NSW

Customer Service & Warehouse Assistant

Sep 2022 to Dec 2025

  • Handled customer queries and kept inventory and dispatch accurate under tight deadlines.

Easyfie, Chattogram, Bangladesh

Technical Support

Sep 2020 to Aug 2022

  • Investigated and fixed software, network and account issues by finding the root cause.
  • Monitored system and server health and escalated risks early.

Education

Melbourne Institute of Technology

2026 to present

Master of ICT Research. AQCI research lab, with a focus on AI for security.

Torrens University Australia

Completed 2026

Bachelor of Information Technology

Certificates and training

  • Google: Foundations of Cybersecurity
  • Google: Play It Safe: Manage Security Risks
  • Google: Foundations of Data Science
  • TryHackMe: in progress

Skills

Security
Volatility, FTK Imager, Autopsy, Burp Suite, OWASP ZAP, Wireshark, Weka, NIST SP 800-86
Identity and cloud
Active Directory, Azure AD (Entra ID), Microsoft 365, Intune, Exchange Online, SharePoint, AWS IAM
Systems and networks
Windows Server 2019, Windows 10/11, Hyper-V, TCP/IP, DNS, DHCP, VPN
Ticketing
Kaseya, ServiceNow
Languages
English (professional), Bengali (native)

Get in touch

For roles, research or a question about AI and security, send me a message.

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